Privacy Notice
This is the privacy notice of Peak District Psychology. In this document, “we”, “our”,
or “us” refer to Peak District Psychology.
Introduction
1. This is a notice to inform you of our policy about all information that we record
about you. It sets out the conditions under which we may process any
information that we collect from you, or that you provide to us. It covers
information that could identify you (“personal information”) and information
that could not. In the context of the law and this notice, “process” means
collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not
happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We
understand that all our clients and visitors to our website are entitled to know
that their personal data will not be used for any purpose unintended by them,
and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to
us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in
regards to the processing and control of your personal data. We do this now,
by requesting that you read the information provided at
www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party,
any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process
different categories of your personal information, and to notify you of the basis for
each category.
If a basis on which we process your personal information is no longer relevant then
we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of
any new basis under which we have determined that we can continue to process
your information.
Information we process because we have a contract with you
When you become our client, a contract is formed between you and us.
The service we provide to you as a client necessarily entails you providing us
with personal information.
We process this information on the basis there is a contract between us, or
that you have requested we use the information before we enter into a legal
contract.
Additionally, we may aggregate this information generally use it to provide
class information, for example to monitor the performance of a particular
service we provide. If we use it for this purpose, you as an individual will not
be personally identifiable.
We shall continue to process this information until the contract between us
ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you
more information about our services, you provide your consent to us to
process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this
information.
Sometimes you might give your consent implicitly, such as when you write to
us requesting a response.
Except where you have consented to our use of your information for a specific
purpose, we do not use your information in any way that would identify you
personally. We may aggregate it in a general way and use it to provide class
information.
If you have given us explicit permission to do so, we may from time to time
pass your name and contact information to selected associates whom we
consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your
consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by writing to us by e-mail at
. If you do so, we shall not be able to
provide our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either
to you or to us, of doing so.
Where we process your information on this basis, we do after having given
careful consideration to:
whether we could achieve the same objective by other means
whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you
- would, in the round, consider it reasonable to do so
- For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business
- protecting and asserting your rights, our rights, or the rights of any other third party
- insuring against or obtaining professional advice that is required to manage business risk
- protecting your interests where we believe we have a duty to do so
We are subject to the law like everyone else. Sometimes, we must process
your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if
they so request or if they have the proper authorisation such as a search
warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
Information relating to your method of payment
Your debit or credit card number and other payment information is never
taken by us or transferred to us either through our website or otherwise. Our
employees and contractors never have access to it.
Contacting us
When you contact us, whether by telephone, by post, through our website or
by e-mail, we collect the data you have given to us in order to reply with the
information you need.
We record your request and our reply in order to increase the efficiency of our
business.
We may keep personally identifiable information associated with your
message, such as your name and email address so as to be able to track our
communications with you to provide a high quality service.
Complaining
When we receive a complaint, we record all the information you have given to
us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we
may decide to give to that other person some of the information contained in
your complaint. We do this as infrequently as possible, but it is a matter for
our sole discretion as to whether we do give information, and if we do, what
that information is.
We may also compile statistics showing information obtained from this source
to assess the level of service we provide, but not in a way that could identify
you or any other person.
If you complain about any of the content on our website, we shall investigate
your complaint. If we feel it is justified or if we believe the law requires us to
do so, we shall remove the content while we investigate.
If we think your complaint is vexatious or without any basis, we shall not
correspond with you about it.
Use of information we collect through automated systems
when you visit our website
Cookies
Cookies are small text files that are placed on your computer’s hard drive by
your web browser when you visit any website. They allow information
gathered on one web page to be stored until it is needed for use on another,
allowing a website to provide you with a personalised experience and the
website owner with statistics about how you use the website so that it can be
improved.
Some cookies may last for a defined period of time, such as one day or until
you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should
allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our
servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for your visit
except to record that you have not consented to their use for any other
purpose.
If you choose not to use cookies or you prevent their use through your
browser settings, you will not be able to use all the functionality of our
website.
We use cookies in the following ways:
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to record your answers to surveys and questionnaires on our site while you complete
them
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your Internet
service provider and your IP address. We also record information about the
software you are using to browse our website, such as the type of computer
or device and the screen resolution.
We use this information in aggregate to assess the popularity of the
webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits,
the data possibly could be used to identify you personally, even if you are not
signed in to our website.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party
(except as set out in this notice), we sometimes receive data that is indirectly
made up from your personal information from third parties whose services we
use.
No such information is personally identifiable to you.
Access to your personal information
At any time you may review or update or request that we remove personally
identifiable information that we hold about you. To obtain a copy of any information
that is not provided on our website you may send us a request at
.
After receiving the request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you.
When we receive any request to access, edit or delete personally identifiable
information we shall first take reasonable steps to verify your identity before granting
you access or otherwise taking any action. This is important to safeguard your
information.
Other matters
How you can complain about our privacy policy
If you are not happy with our privacy policy or if you have any complaint with respect
to how we process your personal information then you should tell us by email. Our
address is .
If a dispute is not settled then we hope you will agree to attempt to resolve it by
engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information,
you have a right to lodge a complaint with the Information Commissioner’s Office.
This can be done at https://ico.org.uk/concerns/
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the laws of the
legal jurisdictions in the UK and the European Union. If you think it fails to
satisfy any of these laws, we should like to hear from you.
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms
that apply to you are those posted here on our website on the day you use our
website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
